Privacy Policy

Trixoli.com (hereinafter referred to as Trixoli) is a holidays and holiday-related information website.

1. General Information

Trixoli protects your personal information by complying with the operative legislation concerning personal data protection in Malaysia, being the Personal Data Protection Act 2010 (“The Act”), which came into effect on 15th November 2013. This policy statement details how Trixoli collects and uses your personal data, and informs you about the personal data protection measures we have put in place. When using our Service, you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information only as described in this Privacy and Personal Data Protection Policy.

2. The Information We Collect

Unless you are registered for online services from Trixoli, you remain anonymous when you browse this website. We do not collect personal information if you are only browsing this website. In order to access our services, or process a transaction between you and a third party, we may request personal information such as your name, address, phone number, email address or identification number, and other information that renders you identifiable.

3. How We Collect Data

Trixoli collects personal information from you only when you choose to register for and/or use our services. This personal information encompasses information communicated to us when you voluntarily complete an application form presented on our website that makes it possible to identify you. By volunteering personal information, you undertake to communicate accurate information that does not prejudice the interest of any third parties.

4. Use of Information

Upon giving us consent, we may collect and use for the following purposes:

  • Refer you to the hotel(s), holiday packages(s), and/or the authorised representatives) specified by you while completing application forms on our website; and/or
  • To enable you to access and use Trixoli’s services; and/or
  • To personalise and improve aspects of our overall service to you and our other users, as well as carrying out research such as analyzing market trends and customer demographics; and/or
  • To communicate with you, in order to verify the personal information provided, or to request any additional information that is vital to fulfilling the service you have applied for; and/or
  • To send you information about products and services which we think may be of interest to you.

All provision of personal data is on a voluntary basis. However, if you decide not to provide us with any of your personal data, we may not be able to provide you with the products / services requested for which may, in certain circumstances, affect our business relationship with you.

5. Passing on Information About You

Trixoli may disclose and transfer personal data to third parties including hotels and tour agencies, whose products are listed on the Trixoli website, and/or their authorised representatives. These transactions will only be made with third parties that were consented by you, the user.

At no point will we sell, distribute, or lease your personal information to third parties unless we have your permission, or are required to do so under the law.

6. Retaining Your Information

Collected information is retained for the period taken to carry out the data uses stated in section 4 above only. During this period, Trixoli is committed to all reasonable efforts and practical steps to ensure that collected data is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We undertake this to protect the confidentiality of your data to the purposes set out in section 4 only, and therefore to ensure your data privacy. We will ensure that your personal data is permanently deleted once it is no longer required to fulfill its original purpose, or as is required by the law.

7. Accessing Data and Ensuring Accuracy

Trixoli takes all reasonable steps to ensure that your information is accurate, complete, not misleading and kept up-to-date, consistent with the purpose for which the information was collected.

Please write to us via the contact details in Section 8 below if you would like to access or correct personal information that is inaccurate, incomplete, misleading or not up-to-date. We will use reasonable efforts to accommodate requests for access and information changes. Similarly, please contact us should you wish to withdraw consent for the use of your personal information.

8. Keeping You Informed

You agree that we shall be entitled to advise you via email, post, telephone or by text of products, services and other offers we think may interest you.

Whenever you provide us with personal information, we will give you an opportunity to tell us you do not consent to us and others using and sharing your information for marketing purposes. Unless you tell us otherwise, you are consenting to such uses.

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.

Should you:

  • no longer wish to be contacted by us;
  • wish to obtain further information on how to limit the processing of your personal data;
  • wish to access or correct your personal data;
  • have any further query; or
  • wish to make a complaint in respect of your personal data,

you can advise us at any time hello @ Trixoli.com

You can also ask us at any time to stop passing your information to third parties for marketing purposes, which we will do.

9. Improving our Service to You

In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the website. Any feedback you provide will only be used as part of our program of continuous improvement and will not be published on the website.

10. Third Party Providers and Data Privacy

If you decide to enter into a contract with a third party provider through this Website, the information you have provided to us together with any further information requested by, and supplied by you or us to the third party provider will be held by the provider for the purposes set out in that provider’s privacy policy. Therefore, you are strongly advised to read your chosen provider’s privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information.

11. Web Browsing and Cookies

Much of the User Information that we collect, and most of the information we employ in connection with advertising, is obtained via the use of cookies and similar technologies. Cookies are usually a string of numbers and/or letters that a website transfers to a User’s hard drive. Similar technologies include pixel tags and web storage and other technologies, and we refer to all these things as “cookies” in this section. The cookies enable the platforms to “remember” you, either for the duration of your visit (session cookies) or for repeat visits (persistent cookies).

On this platform, we use the following types of cookies:

  • Strictly necessary cookies – These cookies are essential to enable the user to navigate around the platform securely and to provide the user with Services they have specifically requested.
  • Strictly necessary cookies – These cookies are essential to enable the user to navigate around the platform securely and to provide the user with Services they have specifically requested.
  • Performance cookies – These cookies improve the performance of the platforms. For instance, they help pages load quicker.
  • Analytics cookies – We may use third party analytics services such as Google Analytics and others. Your IP address and other information will be collected by automated means to evaluate your use of the website, compile reports on website activity, identify user patterns and provide related services. For more information about how Google Analytics uses your information please click here. In addition, authentication and tracking logs will be used to compile user statistics.
  • Targeting / advertising – These cookies help us serving of relevant advertisements and implement frequency capping procedures.

These types of cookies may also be placed on the platform by our business partners or service providers.

If you register with us or if you continue to use our platforms, you agree to our use of cookies. In some cases, when you arrive on our platform a pop-up message will appear asking for your consent to place advertising cookies on your device as required by applicable law. In order to provide your consent, please click ‘OK’. Once your consent has been provided, this message will not appear again when you revisit, unless you delete cookies via your browser settings or otherwise.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that, or opt-out as explained below. You may not be able to take full advantage of our platforms or use certain functions if you disable cookies.

Trixoli > Privacy Policy